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Consumers plan to sue Equifax over data breach

by Lynde Langdon
Posted 9/13/17, 11:55 am

Several law firms have announced suits against the credit reporting company Equifax after a data breach exposed the vital information of about 143 million Americans. If a judge approves a class-action lawsuit, it could be one of the largest in history. Some state authorities have announced their own legal actions against Equifax, including Massachusetts Attorney General Maura Healey. Healey said Tuesday the Equifax breach “may be the most brazen failure to protect consumer data” her office has seen. Equifax, under pressure over how it handled the breach, is allowing customers to freeze their credit reports for free for the next 30 days. Consumers calling the help line Equifax set up complained of jammed phone lines and uninformed representatives, and initial information from the website was inconsistent. Many people got no response, just a notice that they could return later to register for identity protection. Equifax said it fixed many of those problems.

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Lynde Langdon

Lynde is a WORLD Digital assistant editor and reports on popular and fine arts. She lives in Wichita, Kan., with her husband and two daughters. Follow Lynde on Twitter @lmlangdon.

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  • CJ
    Posted: Wed, 09/13/2017 03:22 pm

    The online Equifax sign up for credit freeze keeps reporting that the request cannot be handled and to come back later. The other credit bureaus are also difficult to reach. I reached Transunion by phone but Experian has a busy signal and the site won't load at all.

    update: finally got through on Experian and completed Equifax online. 

  • revduke's picture
    Posted: Thu, 09/14/2017 07:23 am

    The headline is incredibly mis-leading. It should read something like; "Law firms look to cash in on Equifax breach." It is a false narrative to suggest class action suites actually represent consumers; they represent the law firms' own interests.  The firm(s) will have a big payday, the company may go broke (employees loose their jobs), and consumers will be sent a check for $5 or less. Consumers loose in class action suites.

  • Brendan Bossard's picture
    Brendan Bossard
    Posted: Sun, 09/17/2017 10:31 pm

    The attackers were "brazen," not Equifax.  I hope AG Healey is putting just as much energy into seeking and destroying the attackers as investigating Equifax.