The last conversation he had with his dad lasted about 10 minutes. Jeremy tried to interpret what he could from the sound of his dad’s voice, even if they couldn’t talk much. He was going to ask him how things were looking and what drugs they had him on, but his dad sounded like he had just run a race and was trying to talk through it. 

“He was like, ‘I’ll call you back in about 10 minutes.’ And that’s it,” said Jeremy.

His dad never improved once he went on the ventilator. Doctors gave him the maximum amount of oxygen they could, but he didn’t respond. For two weeks, Jeremy never turned his phone off. He got 3 a.m. calls with questions about procedures like kidney dialysis.

“For me it was worse knowing all of the updates, that every time my phone would ring from the hospital, it was like—is this the call?” he said.

While he waited for more information, he worked on business details, like figuring out if his dad had paid rent. He knew where to find important documents. He compiled a two-page to-do list, including what to do in case of his father’s death. He tried to update family from Belize to Brooklyn every day on his father’s status. 

The day before his dad died Jeremy got “the longest 30-minute phone call that you’re going to get from the hospital.” He and hospital staff discussed a do-not-resuscitate order. On April 3, a doctor called to tell Jeremy his dad had died. He shared the time of death. He said they were sorry for Jeremy’s loss.

The news jarred him: “If my dad died of cancer last year, my house would have been filled with my mother and my aunts and my cousins, and politics about who gets to take what out of his house, and a party and smoking and whatever else. And now in these times, you have to just sit with it by yourself. Because he’s just dead.” 

That started another process the pandemic had upended: How to handle the logistics of a family member’s death. The week Jerome died, the Federal Emergency Management Agency brought 85 trucks to the city to serve as refrigerated morgues—city morgues were full. Funeral homes and crematories were so overwhelmed, Jeremy couldn’t get a date to cremate his father’s remains until a month after his death. 

When we talked in late April he wasn’t sure where his father’s remains were: “I imagine that my dad is either in the morgue or in one of those coolers that I saw when I drove past the hospital where he died.” 

The New York City office that issues death certificates reduced its hours, then only operated remotely, which created more delays. Death certificates allow family members to do things like close financial accounts. Jeremy still hadn’t gotten a certificate in late April. 

He could begin one normal part of losing a family member: sorting through his dad’s possessions. He found pictures, his dad’s citizenship papers, and documents from his dad’s military career. In that process he learned a lot about who his dad was before he had a child: an immigrant from Central America who was “a very, very private person.” 

After his father died, the hospital gave Jeremy his father’s phone and other belongings. Still, some days he expects to get a call from his dad, asking what Jeremy’s done with all his stuff: “There’s been that little part of my heart, ‘Yeah he’s just going to call me’… But no, everything is real.”

Jeremy planned an abnormal funeral with help from friends and his pastor, Jamison Galt of the church Resurrection Clinton Hill. New York is only allowing in-person funerals with fewer than 10 people at a graveside. Jeremy had no plot, nor his father’s remains, so he planned a virtual funeral.

He and his friends figured out a cheap way to host a funeral with more than 60 screens and set a time that worked for people in different countries and time zones.  Friends served as moderators, muting microphones when they heard someone crying loudly, or fixing the stream if people accidentally shared their screens.

For the first hour, Jeremy set up a “viewing” for his dad—a slideshow playing on a loop—then had a virtual guest book: During the slideshow people could call a Google Voice number and leave a voicemail. Jeremy later added the audio clips of memories and thoughts to the slideshow. 

Galt hiked up to an empty apartment above his own to lead the funeral service, since his wife was working and their four kids were running around. After a simple Christian service, Jeremy eulogized his father. In a virtual reception afterward, people talked with each other. 

The virtual funeral experience was “hobbled,” Galt said, but “lovely” in its own way. He recalled the Apostle Paul writing letters from prison as an example of Christians ministering through distance.

“It is a fact of history that many people are robbed of their need to grieve well,” said Galt. “I hope we’re coming out of this—my congregation and my people—with more of a solidarity with the poor and the broken and the marginalized.”

Jeremy chose as a “benediction” a song from his dad’s favorite musical The Gospel at Colonus, in which this lyric is sung over and over:  “Now let the weeping cease, / Let no one mourn again, / For the love of God will bring you peace, / There is no end.”